Overview
PaliExpress (“we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or contact customer support. By using PaliExpress, you agree to the practices described in this policy.
What we collect
- Account & contact details: name, email address, phone number, shipping/billing address, and password (if you create an account).
- Order information: products purchased, order numbers, payment confirmation, shipping details, and communication about your order.
- Payment data: we do not store full credit card numbers. Payments are processed securely by Shopify Payments and/or third-party providers.
- Device & usage data: IP address, browser type, device information, pages viewed, and referring URLs, collected automatically via cookies and similar technologies.
- Support tickets: messages, photos, and order details you provide when contacting customer service.
How we use your data
- Process, fulfill, and ship your orders.
- Communicate order status, shipping updates, and support responses.
- Prevent fraud, abuse, and unauthorized transactions.
- Improve our website, products, and customer experience.
- Send promotional emails (only with your consent; you can unsubscribe anytime).
Your rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Request correction or deletion of your data.
- Object to or restrict certain processing activities.
- Withdraw consent for marketing communications.
To exercise any of these rights, contact us using the information below.
Security
We use industry-standard security measures, including SSL encryption for checkout and secure hosting through Shopify. While we take reasonable steps to protect your data, no online service can guarantee 100% security.
Children
PaliExpress is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can delete it.
Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact us
If you have questions about this Privacy Policy or how we handle your data, please contact us at support@paliexpress.com.