Return window
We accept returns within 30 days of the delivery date. If 30 days have passed since your item was delivered, we cannot offer a refund or exchange unless the item is defective or incorrect.
Return conditions
To be eligible for a return, your item must be:
- Unused, unworn, and in the same condition you received it.
- In the original packaging with tags, labels, and accessories included.
- Free of signs of wear, washing, alteration, or damage caused after delivery.
- Accompanied by proof of purchase (order number or receipt).
We reserve the right to refuse a return if the item does not meet these conditions.
How to return
- Start your return on our Start a Return page or reply to your order confirmation email.
- Provide your order number, email, reason for return, and preferred resolution.
- Wait for our team to review your request (usually within 1 business day).
- For approved returns, we will email a prepaid return label or return instructions.
- Pack the item securely and drop it off at the carrier location or schedule a pickup.
Refunds & timing
Once your return is received and inspected, we will notify you by email. Approved refunds are processed as follows:
- Refunds to the original payment method are issued within 3–5 business days after the item arrives at our warehouse.
- Your bank or payment provider may take an additional 2–7 business days to post the refund.
- Store credit is issued immediately upon return approval and can be used on future purchases.
Exchanges
We replace items that are defective, damaged, or incorrect at no extra cost. If you need a different size or color, the fastest way is to return the original item for a refund and place a new order for the desired item.
Return shipping
Return shipping is free for items that arrive damaged, defective, or incorrect. For all other returns (change of mind, wrong size, etc.), the buyer is responsible for return shipping costs unless otherwise stated at checkout.
Non-returnable items
The following items cannot be returned unless they arrive damaged or defective:
- Intimates, swimwear, and earrings (hygiene reasons).
- Personal care and beauty products that have been opened or used.
- Gift cards and store credit.
- Items marked as final sale or clearance.
- Customized or personalized products made to order.
Damaged or incorrect items
If your order arrives damaged, defective, or not as described, contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a free replacement or full refund, including any shipping costs.
Contact us
Questions about a return? Reach us at support@paliexpress.com or start a return on our returns page.